隐私政策

版本发布日期： 2024 年 7 月 22 日

版本更新日期： 2024 年 7 月 22 日

版本生效日期： 2028 年 12 月 31 日

EarthLive 非常重视用户个人信息的保护。您在使用我们的产品或服务时，我们可能会收集和使用您的相关信息。我们希望通过《EarthLive 隐私政策》（以下简称“本政策”）向您说明我们在收集和使用您相关个人信息时对应的处理规则相关事宜，以便更好地保障您的权益。请在使用 EarthLive 服务前仔细阅读本《隐私政策》。如果您进一步访问并使用 EarthLive，则表示您了解并接受了本《隐私政策》中所述的全部内容，并同意受其约束。如果您不接受前述任何内容，请停止访问或使用 EarthLive。

如您对本隐私政策或相关事宜有任何疑问，您可随时通过致电 +86 18749922258 与我们联系。

我们对于软件需要在用户使用设备上获取的权限非常严格和克制，在使用本应用过程中，我们会向您申请使用该功能所必须的权限，若您不同意开启该权限，请点击“我不同意”，拒绝该权限的申请仅将影响您对特定产品功能的使用。我们在此向您列举产品将可能申请的权限及其使用目的。)

• （1）设备信息：为了保证地图基础功能服务的正常运行，向您提供问题诊断服务并进行数据统计，我们会收集您的 MAC 地址、设备产商、设备型号、设备语言、设备名称、应用列表信息、操作系统和应用程序版本、分辨率、IMEI 信息、IP 地址、国际移动用户识别码（IMSI）基站信息、设备序列号、应用包名及版本、独立设备标识、访问日期和时间、软硬件特征信息数据，用于鉴别用户身份、记录系统故障和分析系统故障时产生的原因。若用户手动开启轨迹记录权限并保持后台状态，需要获取用户 MAC 信息来持续定位记录轨迹。需要后台搜集 MAC 信息保存崩溃日志，快速定位错误根源，提供用户维度的崩溃统计，方便开发者复现用户行为，触发复现崩溃。
• （2）存储权限：读取、存储将应用的图片及其他文件缓存/存储到手机上，以及读取一存储的图片及其他文件。
• （3）当您开启设备定位权限，并使用我们提供基于位置提供的相关服务时，我们会收集和处理您的动态位置信息。我们会使用专业技术处理设备信息，如传感器信息（陀螺、方向、设备信号强度信息）进行定位。
• （4）定位权限：当您需要使用定位功能并使用我们基于位置提供相关服务时，我们需要收集位置信息，以使得您不需要手动输入自身地理坐标就可获得相关服务。使用网络进行定位，通过 GPS 或 WIFI 方式持续收集您的位置信息。您可以通过系统授权关闭定位功能，停止我们对您位置信息的收集，但之后您可能将无法使用相关服务或功能。
• （5）获取剪切板权限：在使用团队协作功能时，被邀请进入团队协作及接受进入时，此时会自动去读取剪切板的内容识别文本，其获取范围只从 APP 的后台至前台。
• （6）读取照片或拍照权限，当您使用兴趣点、轨迹记录、测绘标记、添加图源时，我们会向您请求摄像头权限；如您拒绝授权提供，将无法使用相应功能，但不影响您正常使用 EarthLive 的其他功能。
• （7）我们会从 微信/QQ 第三方获取您授权共享的账户信息（头像、昵称、地区）。登录后将您的第三方账户与 EarthLive 绑定，使您可以通过第三方账户直接登录并使用我们的产品和服务。我们会将依据与第三方的约定、对个人信息来源的合法性进行确认后，在符合相关法律和法规规定的前提下，使用您的个人信息。
• （8）日志信息：你使用地图的搜索服务时，我们的服务器会自动记录您的日志信息，包括您输入的搜索关键词信息和您发布的报错信息、反馈信息、你上传的图片信息、您的IP地址、操作系统的版本、硬件设备信息、网络运营商的信息、使用时长、浏览记录、您对 EarthLive 呈现的推送信息的反馈、您下载和使用应用程序、您使用第三方平台的情况方面的信息
• （9）获取运行中的进程：APP 在提供网页浏览服务时运用到了多进程技术，需要获取运行中的进程来区分、识别出自己的主进程和网页浏览进程进行相关服务的初始化操作。

对于我们收集或接收的有关您的信息，我们可能会用于多种目的，包括但不限于：

• 1、将您的公开信息进行汇总、分析以形成报告；
• 2、处理您提交的咨询、订阅或定制服务或让您参与有关我们产品和服务的调查；
• 3、管理会员资格及会员权益(认证身份、管理会员账户、组织会员活动、发放会员福利)；
• 4、用于网络安全防范（在我们提供服务时，用于身份验证、客户服务、安全防范、诈骗监测、存档和备份用途，确保我们向您提供的产品和服务的安全性）；
• 5、应用户特殊要求而提供特定服务时，需要将信息提供给我们的关联公司、第三方或其他用户；
• 6、其他有利于用户和 EarthLive 运营者利益且不违反任何强制性法律法规的情况。

（一）个人信息的共享、转让

我们不会向第三方共享、转让您的个人信息，除非经过您本人事先授权同意，或者共享、转让的个人信息是去标识化处理后的信息，且共享第三方无法重新识别此类信息的自然人主体。

在下列情况下，我们可能会共享的个人信息

1、为实现特定功能而与业务合作伙伴共享

为保障 [EarthLive] 相关功能的实现与应用安全稳定的运行，我们可能会接入由第三方提供的软件开发包（SDK）实现相关目的。我们会对合作方获取信息的软件工具开发包（SDK）进行严格的安全监测，以保护数据安全。我们对接入的相关第三方 SDK 在本隐私政策中列出，请注意，第三方 SDK 可能因为其版本升级、策略调整原因导致数据处理类型存在一定变化，请以其公示的官方说明为准。

2、个人信息的公开披露

除对违规账号、欺诈行为进行处罚公告时，我们会披露相关账号的必要信息外，我们不会公开披露您的信息，除非遵循国家法律法规规定或者获得您的同意。我们公开披露您的个人信息会采用符合行业内标准的安全保护措施。

3、依法豁免征得同意共享、转让、公开披露的个人信息

请您理解，在下列情形中，根据法律法规及国家标准，我们共享、转让、公开披露您的个人信息无需征得您的授权同意

• （1）与国家安全、国防安全直接相关的；
• （2）与公共安全、公共卫生、重大公共利益直接相关的；
• （3）与犯罪侦查、起诉、审判和判决执行直接相关的；
• （4）出于维护您或其他个人的生命、财产重大合法权益但又很难得到您的同意的；
• （5）您自行向社会公众公开的个人信息；
• （6）从合法公开披露的信息中收集个人信息的，包括合法的新闻报道、政府信息公开渠道。

1、我们将采取合理的技术措施和其它必要措施，以确保用户信息的安全，并努力防止用户信息泄露、丢失或遭受破坏。其中包括：（1）使用加密技术来确保您的数据在传输过程中保持私密性；（2）审查我们在收集、存储和处理信息方面的做法（包括实体安全措施），以防未经授权的人员访问我们的系统；（4）所有因提供服务而必须接触个人信息的 EarthLive 员工、承包商和代理商，都需要遵守合同中规定的严格保密义务，否则可将被处分或被解约。

2、尽管严格遵守法律法规要求的标准并已经采取了上述合理有效措施，但由于技术的限制以及可能存在的各种恶意手段我们无法控制的原因，EarthLive 无法始终保证信息绝对安全，我们将尽力确保您提供给我们的个人信息的安全性。因此，我们强烈建议您采取积极措施保护个人信息的安全，包括但不限于使用复杂密码、定期修改密码、不将自己的账号密码个人信息透露给他人。

3、我们会制定应急处理预案，并在发生用户信息安全事件时立即应急预案，努力阻止该安全事件的影响和后果扩大。在不幸发生用户信息安全事件（泄露、丢失）后，我们将按照法律法规的要求，及时向您告知。同时，我们还将按照监管部门要求，上报个人信息安全事件的处置情况。

您在使用我们的产品和服务时，会被要求提供您真实的个人信息，您应当对您所提供信息的真实性、合法性、有效性及完整性负责，并及时更新和维护您的个人信息，以保证信息的真实、合法和有效。您可以随时管理您的个人信息。您可以自行从 EarthLive 账号中删除您的内容或个人信息(若您之前已创建了会员账户)，或要求我们删除或修改信息。当您需要删除个人帐户时，您可以通过“个人中心-注销账户”进行操作，当您注销账号后，我们将依据《中国人民共和国网络安全法》的规定留存你的相关信息，个人信息存储时间为三年，超出法定保存期限后，我们将删除或匿名化处理你的个人信息。在您确定注销账号后，注销立即生效。

1、Cookies 是用户访问网站时存放于用户的计算机设备中的小文件，可被用于存储与您的计算机或设备绑定的唯一识别码，以便用户在不同网站的不同浏览进程中被识别为同一个用户。Cookies 提供了多种有用的功能，可以用来记忆用户的密码或记录用户已经注册过的项目，使用户在网站上的操作更加有效率。

2、我们可能通过 Cookies 收集用户信息。用户拥有完全的自主权，自行设置浏览器以禁用或限用 Cookies。但是，该设置可能导致用户无法登录或使用依赖于 Cookie 的 EarthLive 的某些服务或功能。

3、我们还可能使用其他类似的技术，包括但不限于 beacons、flashcookies 和 HTML5 本地存储。这些技术与 Cookies 的相似之处在于他们均被存储于用户的设备中，并可用于存储与用户的行为和偏好有关的信息。用户拥有完全的自主权，自行设置以禁用或限用该技术。同样，该设置可能导致用户无法登录或使用 EarthLive 的某些服务或功能。

我们建议若您是 18 周岁以下的未成年人，在使用我们的产品或服务前，应事先取得其父母或监护人的同意，并建议未成年人在提交的个人信息之前寻求父母或监护人的同意和指导。

本隐私政策适用于 EarthLive 及其关联公司提供的所有服务。但是不包括附有独立隐私政策的服务（第三方提供的产品和服务）。请您注意，本隐私政策不适用于以下情况：

1、通过我们的服务而接入的第三方服务（包括任何第三方网站）收集的信息（本隐私权政策不适用于第三方提供的产品和服务，在 EarthLive 上由第三方提供的产品和服务，在我们的服务中链接到的其他产品、服务或网站会有独立的隐私政策予以规范，请另行查阅相应的政策规定）；

2、通过在我们服务中进行广告服务的其他公司或机构所收集的信息。

1、我们可能会不定期修改、更新本隐私政策，有关隐私政策的更新，我们会在 EarthLive APP 中以通知公告形式发布，您可以访问 EarthLive APP 查询最新版本的隐私政策。对于重大变更，我们会向您发出郑重通知（包括对于某些服务，我们会通过电子邮件发送通知，说明对隐私政策进行的更改）。

当您有任何疑问、意见或建议时，欢迎与我们取得联系，或邮寄到如下地址【收件人：EarthLive 团队；地址：河南省郑州市高新区谦祥万华城；邮编：450001】我们将尽快审核所涉问题，并在验证您的用户身份后的三十天内予以回复。

我们所接入的第三方 SDK 可能会调用您的设备权限、获取您的相关信息，以便您在不同的手机设备或第三方平台上正常使用相应功能，我们将这些具有个人信息手机功能的第三方 SDK 的名称、提供商、所提供的功能/服务隐私政策链接、收集个人信息类型，按照实现功能/服务的类别划分说明如下：

第三方SDK名称：高德定位服务

收集个人信息目的：基于用户授权，获取定位信息

收集个人信息方式：嵌入第三方SDK

收集个人信息范围：设备标识信息

第三方机构名称：高德软件有限公司

官网链接：https://www.amap.com/

EarthLive 团队

Privacy Policy

Version Release Date: July 22, 2024

Version update date: July 22, 2024

Effective date: December 31, 2028

EarthLive takes the protection of your personal information very seriously. When you use our products or services, we may collect and use information about you. We would like to explain to you through the "EarthLive Privacy Policy" (hereinafter referred to as the "Policy") the corresponding processing rules related to the collection and use of your personal information in order to better protect your rights and interests. Please read this Privacy Policy carefully before using the EarthLive Services. By further accessing and using EarthLive, you acknowledge that you understand and accept the entirety of this Privacy Policy and agree to be bound by it. If you do not accept any of the foregoing, please stop accessing or using EarthLive.

If you have any questions about this Privacy Policy or related matters, you may contact us at any time by calling +86 18749922258.

We are very strict and restrained about the permissions that the software needs to obtain on the user's device, in the process of using this application, we will apply for the permissions necessary for you to use the function, if you do not agree to open the permissions, please click on the "I do not agree", to reject the application of the permissions will only affect your use of specific product features. We hereby list the permissions that may be applied to the product and the purposes for which they may be used.

• (1) Device Information: In order to ensure the normal operation of the basic map function services, provide you with problem diagnosis services and carry out statistics, we will collect your MAC address, device manufacturer, device model, device language, device name, application list information, operating system and application version, resolution, IMEI information, IP address, International Mobile Subscriber Identity (IMSI) base station information, device serial number, application package information, and other information that may be required for the use of the product. information, device serial number, application package name and version, independent device identification, date and time of access, and hardware and software characteristic information data, which are used to identify the user, record system failures, and analyze the causes of system failures. If the user manually turns on the track recording privilege and keeps the background state, it is necessary to obtain the user's MAC information to continuously locate and record the track. It is necessary to collect MAC information in the background to save the crash log, quickly locate the root cause of the error, provide crash statistics in the user dimension, and facilitate the developer to reproduce the user's behavior and trigger the reproduction of the crash.
• (2) Storage permissions: read and store pictures and other files of the application cached/stored on the phone, as well as read a stored picture and other files.
• (3) When you turn on the device location permission and use us to provide location-based services, we will collect and process your dynamic location information. We will use specialized technology to process device information, such as sensor information (gyro, orientation, device signal strength information) for positioning.
• (4) Positioning rights: When you need to use positioning functions and use our location-based services, we need to collect location information to enable you to access the services without having to manually enter your own geographic coordinates. We use the network for positioning, and continuously collect your location information through GPS or WIFI. You can turn off the positioning function through system authorization to stop our collection of your location information, but then you may not be able to use the related services or functions.
• (5) Access to clipboard: When you are invited to enter the team collaboration and accept to enter the team collaboration when using the team collaboration function, you will automatically read the content of the clipboard to recognize the text, and the scope of its access is only from the background to the foreground of the APP.
• （6）Permission to read photos or take photos. When you use Points of Interest, track records, mapping markers, and add map sources, we will request camera permissions from you; if you refuse to provide authorization, you will not be able to use the corresponding functions, but it will not affect your normal use of other functions of EarthLive.
• （7）We will get the account information (avatar, nickname, region) that you are authorized to share from WeChat/QQ third party. After logging in, we will bind your third party account with EarthLive so that you can log in and use our products and services directly through the third party account. We will use your personal information in accordance with the agreement with the third party and after confirming the legitimacy of the source of personal information, and in compliance with relevant laws and regulations.
• Log information: When you use the search service of the map, our server will automatically record your log information, including the information of the search keywords you entered and the information of the error report you posted, the feedback information, the information of the pictures you uploaded, your IP address, the version of the operating system, the information of the hardware equipment, the information of the network operator, the length of use, the browsing history, your feedback on the push information presented by EarthLive, the information you downloaded, and the information you provided to us by EarthLive. (8) Obtaining information about running processes, feedback, your uploaded images, your IP address, operating system version, hardware device information, network operator information, usage hours, browsing history, your feedback on push messages presented by EarthLive, your download and use of applications, your use of third party platforms.
• Acquisition of running processes: The App uses multi-process technology when providing web browsing services, and it needs to acquire running processes to distinguish and identify its own main process and web browsing process for the initialization of related services.

For the information we collect or receive about you, we may use it for a variety of purposes, including but not limited to:

• 1. Summarize and analyze your public information to form reports;
• 2. to process inquiries, subscriptions or customized services submitted by you or to allow you to participate in surveys about our products and services;
• 3. Managing membership and member rights and benefits (authentication of identity, management of member accounts, organization of member activities, issuance of member benefits);
• 4. for network security prevention (for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes when we provide services to ensure the security of the products and services we provide to you);
• 5. When providing specific services at the special request of the user, it is necessary to provide the information to our affiliates, third parties or other users;
• 6. Other cases that favor the interests of users and EarthLive operators and do not violate any mandatory laws and regulations.

(A) Sharing and transfer of personal information

We will not share or transfer your personal information to a third party unless you have given your prior authorized consent, or the personal information shared or transferred is de-identified and the sharing third party is unable to re-identify the natural person subject of such information.

Personal information that we may share under the following circumstances

1. Sharing with business partners to fulfill specific functions

In order to ensure the realization of [EarthLive] functions and the safe and stable operation of the application, we may access software development kits (SDKs) provided by third parties to achieve the relevant purposes. We will strictly monitor the security of the software development kits (SDKs) used by our partners to access information in order to protect data security. Our access to the relevant third-party SDK is listed in this privacy policy, please note that the third-party SDK may be due to its version upgrade, policy adjustment reasons lead to certain changes in the type of data processing, please refer to its official instructions shall prevail.

2. Public disclosure of personal information

Except when we disclose the necessary information of the relevant account when we announce the penalty for non-compliant accounts and fraudulent behaviors, we will not publicly disclose your information unless we follow the provisions of national laws and regulations or obtain your consent. We publicly disclose your personal information will be used in line with industry standards of security measures.

3. Personal information exempted from consent to share, transfer, or publicly disclose by law

Please understand that in the following cases, according to laws and regulations and national standards, we do not need to obtain your authorized consent to share, transfer or publicly disclose your personal information.

• (1) Directly related to national security and national defense security;
• (2) Directly related to public safety, public health, and significant public interests;
• (3) Directly related to crime investigation, prosecution, trial and judgment execution;
• (4) For the purpose of safeguarding your or other individuals' significant legitimate rights and interests in life and property but it is difficult to obtain your consent;
• (5) Personal information that you disclose to the public on your own;
• (6) Personal information collected from legitimate publicly disclosed information, including legitimate news reports, government information disclosure channels.

1. We will take reasonable technical measures and other necessary measures to ensure the security of user information and endeavor to prevent the leakage, loss or destruction of user information. This includes: (1) using encryption technology to ensure that your data remains private during transmission; (2) reviewing our practices (including physical security measures) for collecting, storing, and processing information to prevent unauthorized persons from accessing our systems; (4) all EarthLive employees, contractors, and agents who must have access to personal information in connection with the provision of the Services are required to comply with the strict confidentiality obligations set forth in the contract, or may be subject to disciplinary action or termination of the contract.

2. Despite strict compliance with the standards required by laws and regulations and having taken reasonable and effective measures as described above, EarthLive cannot always guarantee the absolute security of information due to technological limitations and the possible existence of a variety of malicious means that are beyond our control, and we will do our best to ensure the security of the personal information that you have provided to us. Therefore, we strongly recommend that you take active measures to protect the security of personal information, including but not limited to the use of complex passwords, regular password changes, not to disclose their account password personal information to others.

3. we will develop emergency response plans, and in the event of a user information security incident immediately emergency response plans, efforts to prevent the impact of the security incident and the consequences of the expansion. In the unfortunate occurrence of user information security events (leakage, loss), we will be in accordance with the requirements of laws and regulations to inform you in a timely manner. At the same time, we will also report the disposition of personal information security incidents in accordance with the requirements of the regulatory authorities.

When you use our products and services, you will be asked to provide your true personal information, you should be responsible for the authenticity, legitimacy, validity and completeness of the information you provide, and update and maintain your personal information in a timely manner to ensure that the information is true, legitimate and effective. You can manage your personal information at any time. You may delete your content or personal information from your EarthLive account at your own discretion (if you have previously created a member account), or request that we delete or modify the information. When you need to delete your personal account, you can operate through the "Personal Center - Logout Account", when you log out of your account, we will be in accordance with the provisions of the "People's Republic of China Network Security Law" to retain your information, personal information is stored for three years, beyond the statutory retention period, we will delete or anonymize your personal information. We will delete or anonymize your personal information after the statutory retention period. After you decide to cancel your account, the cancellation will take effect immediately.

1. Cookies are small files that are stored in the user's computer device when the user visits a website, and can be used to store a unique identifier that is tied to your computer or device so that the user can be recognized as the same user during different browsing processes on different websites. cookies provide a variety of useful functions that can be used to remember the user's password or record items that the user has registered for, making the user's operations on the website more efficient. Cookies provide a variety of useful functions that can be used to remember the user's password or record the items that the user has registered, so that the user's operation on the website more efficient.

2. We may collect information about users through cookies. Users have full autonomy to set their browsers to disable or limit cookies; however, this setting may prevent users from logging in or using certain EarthLive services or features that rely on cookies.

3. We may also use other similar technologies, including but not limited to beacons, flashcookies and HTML5 local storage. These technologies are similar to cookies in that they are stored on the User's device and can be used to store information about the User's behavior and preferences. The User has full autonomy to set their own settings to disable or limit the use of this technology. Similarly, this setting may prevent the User from logging in or using certain services or features of EarthLive.

We recommend that if you are a minor under the age of 18, you obtain the prior consent of your parent or guardian before using our products or services, and we recommend that minors seek the consent and guidance of their parents or guardians before submitting personal information.

This Privacy Policy applies to all services provided by EarthLive and its affiliates. However, it does not include services that have a separate privacy policy (products and services provided by third parties). Please note that this Privacy Policy does not apply to the following cases:

1. Information collected by third-party services (including any third-party websites) accessed through our Services (this Privacy Policy does not apply to products and services provided by third parties. Products and services provided by third parties on EarthLive, and other products, services, or websites linked to from our Services are governed by their own separate privacy policies, so please refer to the appropriate policies separately);

2. Information collected through other companies or organizations that perform advertising services on our Services.

1. We may revise and update this Privacy Policy from time to time. For updates of the Privacy Policy, we will publish them in the form of notification announcements in EarthLive APP, and you can visit EarthLive APP to check the latest version of the Privacy Policy. For major changes, we will send you a solemn notice (including for certain services, we will send a notice by e-mail explaining the changes to the Privacy Policy).

When you have any questions, comments or suggestions, you are welcome to contact us or mail to the following address [Attn: EarthLive Team; Address: Qianxiang Wanhua City, Hi-Tech Zone, Zhengzhou City, Henan Province; Zip Code: 450001] We will review the issues involved as soon as possible and respond within thirty days after verifying your user identity.

The third-party SDKs we access may call your device permissions and obtain your relevant information so that you can use the corresponding functions on different mobile devices or third-party platforms. We will classify the names of these third-party SDKs with personal information cell phone functions, providers, links to the privacy policies of the functions/services provided, and the types of personal information collected according to the categories of the functions/services they realize. The description is as follows:

Name of third-party SDK: GoTech Location Services

Purpose of collecting personal information: To obtain location information based on user authorization.

Method of collecting personal information: Embedded in third-party SDK

Scope of personal information collected: Device identification information

Name of third-party organization: AutoNavi Software Co.

Official website link: https://www.amap.com/

EarthLive Team